Google Play · Account deletion
Delete your Zergo account
Hull Online Group Ltd trading as Zergo. Use this page to request deletion of your Client or Driver app account and associated personal data — no app install or login required.
How deletion works
- Submit the form below with the email (and phone if you have it) used on the account.
- We verify the request belongs to you (we may email you to confirm).
- We delete the account and associated personal data within 30 days, except where UK law requires limited retention.
- You can also start deletion in the app: open the menu → Account / Settings → Delete account (when available in your build).
Prefer email? Write to support@zergo.uk with subject “Account deletion” and the app (Client or Driver).
Data we delete
- Account profile (name, email, phone, and related login identifiers)
- Saved payment method references linked to your passenger account (Stripe customer / payment method IDs)
- Driver verification documents and profile photo associated with a driver account
- In-app trip messages and push tokens for the deleted account
- Location history tied to the account where it is no longer needed for an active trip
Data we may retain
- Trip invoices and payment ledger entries needed for tax, accounting, or dispute resolution
- Records we must keep for fraud prevention, safety investigations, or regulatory / licensing obligations
- Anonymised or aggregated analytics that no longer identify you
Freezing or deactivating an account is not a substitute for deletion. When you request deletion, we permanently remove personal data that is not legally required to keep.
Request deletion
This form is the public web pathway required by Google Play for apps that create accounts. Full details are in our Privacy Policy.