Zergo
Book a Ride

Legal

Terms & Conditions

Zergo Client Terms (United Kingdom). By creating an account or posting a job you agree to them.

1. Accounts

  • You must use a real personal account (not anonymous) to post marketplace or local jobs.
  • You are responsible for keeping login details secure and for activity on your account.
  • We may suspend accounts that abuse the platform, fake locations, or payment methods.

2. Marketplace bookings

  • Marketplace jobs need at least 6 hours’ notice before pickup.
  • Return pickup must be after outbound pickup.
  • Jobs are shown to drivers by your home region.
  • Wheelchair bookings auto-select Van (or larger) for capacity; the fare follows the selected vehicle class.
  • Bidding may be enabled or disabled by Zergo; when off, the shown fare applies.

3. Fares (marketplace)

  • Per mile: Economy £1.35 · Comfort £1.50 · Business £1.75 · Van £2.00 · Minibus £2.20
  • Time: £0.12 per minute of estimated duration
  • Pet surcharge: £2.00 per pet · Airport surcharge: £5.00
  • Weekend: +8% · Night (22:00–06:00): +10%
  • Platform commission: 20% (included in how driver payout is calculated)

4. Cancellation (marketplace)

  • Client cancel allowed until 90 minutes before pickup while status is open/assigned.
  • After driver On my way / Arrived / Started, cancel may apply a cancellation fee where shown in-app.

5. Waiting & no-show

  • Home: 5 minutes free · then £0.30 per minute · no-show after 15 minutes
  • Airport: 30 minutes free · then £0.50 per minute · no-show after 60 minutes

6. Payment

  • Marketplace jobs require a saved card before posting.
  • When the driver presses On my way, a card hold is taken and trip messaging unlocks.
  • Capture of the authorised amount (up to the final fare) happens when the trip is completed.
  • Local jobs may be arranged without a card unless we say otherwise in-app.

7. Conduct & liability

  • Treat drivers respectfully. Do not request illegal or unsafe journeys.
  • Zergo is a booking platform connecting clients and licensed drivers. Drivers provide the transport service.
  • To the extent permitted by UK law, Zergo is not liable for indirect or consequential loss arising from a trip.

Contact support in the app for disputes or account questions. A solicitor-reviewed policy may replace this page later; the URL stays the same for store listings.